# Security emails from LightInventory

> Which security emails LightInventory sends, what each one means, what to do if it wasn't you, and how to tell a real email from a phishing attempt.

Source: https://www.lightinventory.com/help/account-and-sign-in/security-emails · Last updated: 2026-10-30

We email you when something important happens to your sign-in, such as a sign-in from a new device or a change to your sign-in methods. These emails never ask for your password, sign-in codes or recovery codes, and they never contain your inventory data.

> **Note:** LightInventory is in development and not yet generally available. This page describes sign-in as designed. Step-by-step screenshots are added as each screen ships.

## The emails we send

| Email | When we send it |
|---|---|
| New sign-in | A device we have not seen before signs in to your account. At most one email per device every 24 hours |
| Failed sign-in attempts | Someone passes the first sign-in step and then fails the second factor 3 or more times |
| Sign-in method added or removed | A passkey or authenticator app is added to or removed from your account |
| Recovery code used | A recovery code is used to sign in |
| New recovery codes | A new set of recovery codes is created |
| Password changed | Your password is changed or reset |
| All sessions signed out | Every session on your account is signed out |

Each email shows the time, the device and an approximate location. Security emails are part of the service, so there is no option to unsubscribe.

## If it wasn't you

The new-sign-in email has a **This wasn't me** button. It signs out every session on your account. It works for 7 days and only once, and it can never be used to sign in.

After that:

1. Sign in again with your first factor and your second factor.
2. If you use a password, [reset it](/help/account-and-sign-in/reset-password).
3. Review your sign-in methods in **Security** and remove any you do not recognize.
4. Check your [sessions](/help/account-and-sign-in/sessions).

For any other security email you did not expect, follow steps 1 to 4 and contact support@lightinventory.com.

## Check that an email is really from us

- We never ask for your password, sign-in codes or recovery codes by email. Anyone who does is not LightInventory.
- No email from us signs you in. An email link can reset a password, but it never replaces the second factor.
- When in doubt, do not use the link. Type the LightInventory address into your browser yourself and sign in there.
- A passkey works only on LightInventory, so it protects you even if you open a fake page by mistake.

## Related

- [Sessions](/help/account-and-sign-in/sessions)
- [Recovery codes](/help/account-and-sign-in/recovery-codes)